21st century customers call for new service skills – this course includes

  • Fourth Industrial Revolution and FMCG trends;
  • The modern customer;
  • Automation and Robotics across sectors;
  • Customer Relationship Management (CRM);
  • The supply chain: global and local;
  • How Technology can support your job;
  • Coping with ongoing change;
  • Time Management and time bandits;
  • Health and Safety essentials;
  • Wellbeing and how to be your best self;

Learning outcomes:

Students will gain insight into future trends that will stimulate ‘out of the box’ thinking about customer service needs.

LinkedIn reference:

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