21st century customers call for new service skills – this course includes
- Fourth Industrial Revolution and FMCG trends;
- The modern customer;
- Automation and Robotics across sectors;
- Customer Relationship Management (CRM);
- The supply chain: global and local;
- How Technology can support your job;
- Coping with ongoing change;
- Time Management and time bandits;
- Health and Safety essentials;
- Wellbeing and how to be your best self;
Learning outcomes:
Students will gain insight into future trends that will stimulate ‘out of the box’ thinking about customer service needs.
LinkedIn reference:
